Privacy Policy

Noosa Life Chiropractic & Allied Health
Privacy Policy

Effective Date: June 2026
Introduction
Noosa Life Chiropractic & Allied Health (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable healthcare privacy legislation.
This Privacy Policy explains how we collect, use, store, disclose and manage your personal information, including sensitive health information.

Our Contact Details
Noosa Life Chiropractic & Allied Health
24/91 Poinciana Avenue
Tewantin QLD 4565
Phone: 0409 570 246
Fax: (07) 5449 9050
Email: [email protected]
The Practice Manager acts as our Privacy Officer and is responsible for handling privacy-related enquiries and complaints.

What Personal Information We Collect
We may collect and hold personal information including:
Full name
Date of birth
Address
Telephone numbers
Email address
Occupation
Marital status and dependants
Emergency contact details
Medicare details
Healthcare Identifier details
Private health fund information
Department of Veterans’ Affairs information
Payment and billing information
Medical history
Health assessments
Medications
Allergies
Diagnostic reports
Imaging reports
Clinical notes
Family health history
Lifestyle and risk factor information
Correspondence relating to your healthcare
Where relevant, we may also collect information relating to children and dependants from a parent, guardian or authorised representative.

Why We Collect Personal Information
We collect personal information to:
Provide chiropractic and allied health services
Assess, diagnose and manage health conditions
Maintain accurate clinical records
Communicate with you regarding appointments and treatment
Process Medicare, DVA and health fund claims
Comply with legal and professional obligations
Conduct practice administration and quality improvement activities
Manage complaints and feedback
Meet accreditation requirements
Improve our services and patient experience

How We Collect Personal Information
We collect personal information through:
New patient registration forms
Online booking systems
Telephone conversations
Email communications
SMS communications
Website enquiries
Social media communications
In-person consultations
Clinical assessments
Medicare and My Health Record systems
Referrals from healthcare providers
We may also collect information from:
Parents or guardians
Referring practitioners
Specialists
Allied health providers
Hospitals
Diagnostic imaging providers
Pathology providers
Health insurers
Medicare
Department of Veterans’ Affairs
where it is necessary for your healthcare.

Website Use, Cookies and Analytics
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Pages viewed
Time spent on pages
Referral sources
We may use cookies and analytics tools such as Google Analytics to understand website usage and improve our services.
You can configure your browser to reject cookies; however, some website functions may not operate correctly.

How We Use and Disclose Personal Information
We may use and disclose your personal information:
To provide healthcare services
To communicate with other healthcare providers involved in your care
To process Medicare, DVA and health fund claims
To comply with legal obligations
To protect health and safety where required by law
To respond to court orders, subpoenas or lawful requests
To assist with accreditation and quality assurance processes
To manage complaints and disputes
To support business operations through trusted service providers
We only disclose information that is reasonably necessary for these purposes.

Overseas Disclosure
We generally store information within Australia.
However, some technology providers used by our practice may store, process or back up data overseas.
Where overseas disclosure occurs, it may involve service providers located in:
New Zealand
United States
Singapore
Canada
European Union member countries
We take reasonable steps to ensure any overseas service providers maintain privacy protections consistent with Australian privacy laws.

Marketing Communications
We may occasionally send:
Practice updates
Appointment reminders
Health education information
Newsletters
Service announcements
You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe facility included in electronic communications.
We do not sell or disclose personal information to third parties for marketing purposes.

Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures include:
Secure practice premises
Password-protected systems
Role-based access controls
Secure cloud-based clinical software
Data encryption where appropriate
Staff confidentiality obligations
Secure backups and cybersecurity protections
Only authorised personnel may access your information.

Accessing and Correcting Your Information
You may request access to your personal information or ask us to correct inaccurate information.
Requests should be submitted in writing to:
Email: [email protected]
We aim to respond within 30 days.
A reasonable administrative fee may apply for the provision of records where permitted by law.

Data Retention and Destruction
We retain health records in accordance with applicable legal and professional requirements.
When personal information is no longer required and retention obligations have expired, we will take reasonable steps to:
Securely destroy the information; or
Permanently de-identify the information
to prevent unauthorised access or disclosure.

Privacy Complaints
If you believe your privacy has been breached, please contact our Privacy Officer in writing.
We will acknowledge your complaint and aim to investigate and respond within 30 days.
Privacy Officer
Noosa Life Chiropractic & Allied Health
24/91 Poinciana Avenue
Tewantin QLD 4565
Email: [email protected]
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: https://www.oaic.gov.au

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices or healthcare requirements.
The most current version will always be available on our website.